How about this for a customer service: You get half off if we screw up! Sound like a bad radio come-on for an appliance emporium? Wrong – it’s Fairmount Park’s new deal on park permits. If your application for a picnic permit ($30 to $125, depending on the site) or a wedding permit (a ceremony alone can cost several hundred dollars, depending on the site) is not approved within 10 business days, you get a 50 percent break! Here's the small print: That's for a future permit application, so you can save some cash the next time you get married. Permit applications will be date stamped to hold the department accountable, Fairmount Park executive director Mark A.Focht testified in a budget hearing Tuesday.
It’s part of the park’s response to Mayor Nutter’s demand for better customer service and accountability in city departments. In addition, Focht said grass will be mowed every two weeks from April 15 to Oct. 1, and any turf that is subject to a complaint will be mowed within one business day. Those who complain about overgrown grass are also entitled to a verbal explanation and apology. Those inquiring or complaining about tree planting, pruning, or removal are also entitled to some response within 10 business days.
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