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Is it time for an airline passengers' Bill of Rights?

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The U.S. Senate Commerce Committee is conducting a hearing today in Washington to look into airline industry consolidation, a topic that could have a profound effect on travelers who use Philadelphia International Aiurport. Among the issues: How would service and fares at PHL be affected were US Airways to acquire Delta, and the surviving entity "rationalizes" its route structture in a way that cuts the number of flights or airplane seats available ?


Nerws releases and the text of US Airways CEO Doug Parker's testimony at the hearing can be found at the airline's Website, usairways.com. Another view, from Delta CEO Gerald Grinstein, can be found on delta.com, (search for Newsroom on the Delta site).


One group of passengers who are mad as hell at the airline industry is using the hearing to issue a call for a passengers' Bill of Rights. These folks are angry because on Dec. 29,. they were among hundreds of American Airlines passengers stranded aboard planes that sat on the ground for as long as nine hours at the Austin (Tex.) Bergstrom International Airport. The travelers, whose flights were diverted to Austin by bad weather elsewhere, had no water, food or sanitary restroom facilities during their ordeal. And they're not happy with the airline's response to their treatment, offering little in the way of compensation, the group says.


The movement that this group of travelers could start has been brewing for awhile, with complaints about airline service growing. We will keep up with it and report further developments as they happen.

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Author

Tom Belden, a former Inquirer business writer, has written about Philadelphia International Airport, airlines, the travel industry, the conventions and meetings business for 25 years. He has traveled to all 50 states and extensively in Europe and Mexico.


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This page contains a single entry from the blog posted on January 24, 2007 10:03 AM.

The previous post in this blog was US Airways may not increase its Delta bid.

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