J.D. Power and Associates, best-known for its consumer-satisfaction surveys on autos, does the same for airports and airlines. The 2007 results for PHL were released this morning and they may surprise -- perhaps even shock -- some travelers. PHL baggage service received a score of "better than most," the second-to-the-highest ranking, putting it in a tie with baggage service at Atlanta, Chicago O'Hare and Detroit, and a notch below Dallas/Fort Worth and Newark. Overall, PHL had the same score of "better than most," or four on a one-to-five scale. Just as curious, three airports that often get good reviews in other surveys, Denver, Minneapolis//St. Paul and Toronto, finished in last place among the largest airports (those with 30 million or more passengers a year).PHL had one "among the best" rating, for its food-and-beverage offerings.
All of J.D. Power's satisfaction scores can be found on its Web site.. Airports and airlines are under the Travel tab. More than 10,000 travelers participated in the study. Please let us know what you think of this survey (just the airline and airport stuff, not your car, please!) and other simiilar consumer research about airlines and airports.
Comments (2)
Now, since PHL got a good " better then most" rating, is that due in part to Usairways?, since the previous article on the poor performance at PHL: was " in part due to poor performance of Usairways
Posted by YHS | May 22, 2007 7:06 PM
Posted on May 22, 2007 19:06
That is stunning..I do Atlanta and Dallas frequently (at least 1X a month)and there is no way Philly is even close to their baggage claim performance. Ever. We are far and away the worst place I have ever encontered for waiting for luggage.
I rarely eat in Philly, but I will give Denver props for good food and Atlanta isn't bad either.
Posted by jimmy mack | May 23, 2007 9:04 AM
Posted on May 23, 2007 09:04