I’m loving the fight attendant, Victoria Black.
I got up to use the restroom while she was about to hand out headphones for the movie, the latest Harry Potter. I told her I’d lke one but my $5 was back at my seat. "No problem, sweetheart. Where are you sitting?" When I got back, there were my headphones.
Not that everbody wanted to hear it, but Victoria was delivering bad news kindly. A woman in front of me was asking for ketchup for her own sandwich, the one she brought with her on the plane. Here's the exchange.
Victoria: (Smiling) "We're not a restaurant, doll."
Passenger: (Muffled protest.)
Victoria: "No, we don't have condiments."
Passenger: (More muffles, some kind of request.)
Victoria: "I can fill up your cup as many times as you like, but you cannot have the bottle." Then turning to the passenger's seatmates with a laugh and smile: "She like that all the time, causing trouble?"
Everybody: Laughter.
Victoria: (Turning back to the thirsty, ketchup-less passenger) "Is that your water bottle, darling? I can fill it up. Work for you, doll?"
Passenger: (Happily) "Yes, thanks!"
You go, doll.
This is Victoria's 14th year with US Airways, the first time she isn't working on Thanksgiving. She said she'll spend it with her sister in D.C. and will be flying there tomorrow from L.A. I asked, "What are the chances that the fight will be delayed?" Victoria laughed and said: "In all fairness to my company, depending on weather, probably pretty high."
Victoria went back to check a woman who was not feeling well and got the pilot to turn up the cabin temperature. She told a kid to wear his retainer so he won't need braces. She noted that there are advantages to working holidays: passengers give you things. Today, some woman came on the flight with eight hoagies -- and handed all of them out to other people.
- M.D.
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